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KUSHKI AI

Meet Shaman, your AI payment companion

The AI that knows payments in Latin America better than anyone. Shaman lives on every Kushki surface: the website, the merchant console, inside your POS terminal. It answers questions in seconds, resolves support issues autonomously, guides new merchants through onboarding, and gets smarter with every interaction.

Always on. Always learning.

KUSHKI AI • NATIVE AI • KUSHKI AI • NATIVE AI •
Kushki

THE SOLUTION

Not a chatbot. Not a dashboard. A payment intelligence layer.

Other tools show you data. Shaman understands it. It knows the context of your payments banks, BINs, methods, markets and turns that complexity into clear answers and concrete actions.

It doesn't replace your teams. It makes them faster: anyone in operations, finance, or support gets expert‑level answers without SQL or tickets. Always on. Always learning.

Not a generic chatbot • Not a static dashboard • Does not replace your teams•

CAPABILITIES

Ask about your payments.
Get answers that help you act.

01

Natural language queries

Query your payment operation without SQL, Excel, or BI. Ask in plain language and get clear answers about what's happening.

02

Decline analysis

Understand why transactions are being declined. Get breakdowns by bank, BIN, error code, or payment method and know what to do next.

03

Approval rate monitoring

Identify drops in approval rate or conversion, understand the root cause, and react faster to protect your revenue.

04

Fraud and risk visibility

Get visibility into fraud behavior and transaction anomalies affecting your operation.

05

Settlement and reconciliation support

Review settlement status, identify discrepancies, and get clarity on outstanding balances without digging through reports manually.

06

Onboarding guidance

Guides new merchants step by step through integration, account setup, and first transaction reducing technical dependency from day one.

07

Intelligent support

Shaman resolves support issues autonomously before escalating to a human agent. Available via chat, WhatsApp, and call center.

EVERY SURFACE. EVERY CHANNEL.

Shaman is where you are

Kushki website

Shaman lives on kushki.com. It answers product questions, guides visitors to the right section, and captures leads for the sales team.

Merchant console

Inside the Kushki console, Shaman helps merchants understand their transactions, resolve issues, and navigate the platform without opening a support ticket.

POS terminal

Shaman is integrated inside Kushki One. It assists operators at the point of sale with questions about transactions, reconciliation, and daily operations.

Client portal

The current Shaman portal where Kushki clients can interact directly with the assistant to query their payment operations.

Chat, WhatsApp & call center

Available through Kushki's support channels. Ask a question, get an expert answer in your language, through the channel you prefer.

IMPACT

Faster answers. Smarter decisions. Better operations.

Speed

What used to take hours of reports, tickets, and manual analysis can now be resolved in seconds. Less waiting. More acting.

Clarity

Shaman transforms complex payment data into clear explanations and actionable recommendations no technical expertise required.

Less technical dependency

Your operations, finance, and commercial teams can query information without relying on BI, SQL, Excel, or support.

Revenue protection

React faster to approval rate drops, conversion issues, or settlement discrepancies before they compound into significant losses.

FREQUENTLY ASKED QUESTIONS

What people ask most about Shaman

Shaman is Kushki's AI‑powered expert payment assistant. It helps merchants query, understand, and act on their payment operations with natural language responses and actionable insights.

No. Shaman can interact conversationally, but it is not a generic chatbot. It is a payment intelligence layer designed to understand the operational context of Kushki and Latin America.

You can query information about declines, approval rate, ARNs, transaction status, settlement, fraud behavior, and bank or BIN‑level performance.

Shaman is available through Kushki's client portal and support channels: chat, WhatsApp, and call center.

KUSHKI AI

Turn operational visibility into a competitive advantage

Shaman is available for all Kushki clients. Talk to our team and start operating with payment intelligence.

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